Privacy Policy

When you contact us through our website or enquiry form, we may collect the following:

• Your name and email address (required for responding to enquiries)
• Your phone number (if provided)
• Details about your enquiry or message
• Technical data such as IP address, browser type, and page visit data (via cookies and analytics)

We do not collect sensitive personal data such as financial information, passport numbers, or health data through our website.

Personal data submitted through our site is used for the following purposes:

• Responding to tour enquiries and providing the information you requested
• Processing bookings and communicating tour details
• Improving the content and functionality of our website
• Complying with legal or regulatory obligations where applicable

We do not use your data for automated decision-making. We do not sell or share personal data with third parties for marketing purposes.

We process personal data on the following grounds:

• Consent — where you have provided information voluntarily through our enquiry form
• Contractual necessity — to fulfil a booking or service request you have made
• Legitimate interests — to improve our services and website performance

Enquiry data is retained for up to 24 months following the initial contact. Booking and transactional records are retained for seven years in line with standard Malaysian commercial requirements. After these periods, data is securely deleted.

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. These include:

• Encrypted data transmission via HTTPS
• Access restricted to authorised team members only
• Regular review of data handling procedures
• Secure storage for physical records

In the event of a data breach that may affect your rights, we will notify affected individuals and the relevant authorities as required under Malaysian law.

Our website uses cookies to understand how visitors interact with the site and to remember preferences. You can manage your cookie preferences at any time via our Cookie Policy page. Essential cookies are required for basic site function and cannot be disabled.

We may use third-party tools such as Google Analytics to understand site usage. These services may collect anonymised data under their own privacy policies. We do not grant third parties access to personally identifiable information without your knowledge.

Links on our site to external resources are provided for reference. We are not responsible for the privacy practices of those sites.

Under Malaysia's PDPA, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Withdraw consent for processing where consent was the basis
• Request that we stop using your data for direct marketing
• Request deletion of your data (subject to our legal retention obligations)

To exercise any of these rights, contact us at [email protected]. We aim to respond within 21 days.